Northern Lakes Community Mental Health Authority (NLCMHA) is currently seeking qualified applicants for the position of Receptionist at its Traverse City Office.   

ESSENTIAL POSITION FUNCTIONS (listing Position Specific functions first):

  • Project a professional and friendly attitude greeting clients, working with staff, other professionals, or the public while on the phone, at the counter, or in written work.
  • Answer and transfer calls appropriately, make copies, record messages and distribute messages as needed.
  • Triage situations and direct clients to the correct worker.
  • Schedule and reschedule consumer appointments for doctors.
  • Prepare all necessary information and paperwork for doctors one-three business days prior to scheduled appointments.
  • Confirm doctor’s appointments by phone one business day before the appointment.
  • Manage doctor’s schedules and availability for consumer appointments.
  • Assist in doctor and client care coordination.
  • Process requests for release of medical records in compliance with federal guidelines and maintain tracking of this process.
  • Complete new consumer registration.
  • Scan documents into electronic medical record.
  • Maintain inventory and order new inventory of printer toner for Traverse City office.
  • Schedule meetings and reserve space using the intranet scheduling system.
  • Distribute incoming mail from other offices and outside agency.
  • Process outgoing mail.
  • Receive and distribute faxes.
  • Provide clerical and administrative support to all offices.
  • Other duties as assigned.



  • Graduation from high school/GED, including or supplemented by course work in secretarial subjects.
  • At least two (2) years experience in secretarial and general office clerical work; or any equivalent combination of training and experience that would provide the knowledge, ability, and skill to meet the requirements listed herein.