The Northern Lakes CMH Authority Office Of Recipient Rights (ORR)

Under the authority of the Mental Health Code, the Northern Lakes Office of Recipient Rights directly provides, coordinates, and advocates for the protection of the rights of individuals receiving mental health services.

ORR Vision: Recipients’ rights for all people served are valued and protected.

ORR Mission:  Effective advocacy and support for recipients’ rights through prevention, education, training, and complaint resolution.

ORR Values: The protection and promotion of recipient rights is a crucial component of an effective service delivery system and together, we all share responsibility for its success.

  • A commitment to promoting, protecting, preserving, and respecting the rights of all persons served.
  • Ensure that concerns and complaints are addressed in a fair and timely manner.
  • The rights system supports recovery and wellness, enhances quality of life, and promotes health and safety.

Contact the Office of Recipient Rights

105 Hall Street, Suite A
Traverse City, MI 49684

Tracy Andrews
Interim Director of the Office of Recipient Rights

To reach the Office of Recipient Rights, call 231-876-3212

Or Toll Free: 1-800-337-8598, TTY: 711
(Ask for the rights office)