This is a management position which involves the development, implementation, coordination, and operation of a service component for NLCMHA.  This position requires substantial knowledge of applicable guidelines, reimbursement systems, procedures, and professional knowledge of services to mentally ill and developmentally disabled consumers of the public mental health system.  This position operates with considerable independence under the general supervision of the Director of Managed and Integrated Care. A demonstrated exercise of judgment is required, as well as tact in dealing with the public and staff assigned for supervision.  This position also requires the monitoring of appropriated expenditures to support the services under the direct control of the manager. 


ESSENTIAL POSITION FUNCTIONS (listing Position Specific functions first):

  • Responsible for the development, operation and coordination of NLCMHA’s Behavioral Health Home services.
  • Will oversee coordination and integration of all agency Behavioral Health Home services.
  • Carry out supervisory responsibilities in accordance with NLCMHA’s policies and applicable laws:
    • Process of interviewing, hiring, and training employees.
    • Conducts supervisory sessions.
    • Professional development planning for team members.
    • Completes performance appraisals.
    • Effectively addresses disciplinary issues when necessary. 
    • Establish measurable performance standards and measure actual performance against those standards.
  • Be knowledgeable of and understand basic human resources policies, procedures, laws, regulations, and union contract requirements.
  • Will troubleshoot performance and system problems when they occur, working closely with other supervisory and clinical staff.
  • Promote a healthy team approach to the service delivery system, manage conflicts, interpret administrative guidelines, and implement directives in a timely professional manner.
  • Establish procedures for routinely monitoring workflow and promoting staff development.
  • Monitor documentation of service system to ensure appropriate standards are met. (CMH, CARF, & Medicaid)
  • Maintain knowledge of the relationship between the programs and other services and resources within the NLCMHA system, as well as the whole human services network.
  • Responsible for ensuring development, implementation, coordination, and service delivery for individuals enrolled in BHH.
  • Ensure achievement of BHH metrics as required by the NMRE and MDHHS.
  • Conduct periodic needs assessments to assist in program development, maintenance of efficient effective services and accountability to consumers and groups. 
  • Monitor service delivery and impact of service effectiveness as well as consumer satisfaction.
  • Coordinate meetings and serve as a liaison for community partners.
  • Provide organizational and community education and training as appropriate.
  • Responsible for the budget and expenditures of the unit as assigned.
  • Coordinate and/or complete special projects as needed.
  • Track and report on a variety of activities and prepare statements, summaries of activities, spreadsheets, database reports and related documents as required.
  • Maintain knowledge of and alignment with the NLCMHA Strategic Plan and overall purposes and programs of the area assignment.
  • Coordinate and/or complete special projects as needed.
  • Keep informed of all significant activities, successes and problems of the area assignment.
  • Extensive knowledge of the Mental Health Code, Michigan Department of Health and Human Services (MDHHS) Contract, Clinical Assessments and Eligibility Guidelines, Medicaid Manual, Compliance requirements and the structure, guidelines and services of the Authority.



  • Master’s Degree in Public Health, Healthcare Administration, Nursing, or Social Work required. Must maintain licensure, where applicable.
  • This position requires clinical and program development/management expertise serving adults with severe mental illness and children with serious emotional disturbance, combined with multiple medical issues.
  • A minimum of 5 years previous clinical experience and 2 years administrative supervision is required.



  • Master’s Degree from an accredited university.
  • Licensure must be current in the State of Michigan.
  • Limited Licensed Master’s Degrees considered.