This position involves the development, implementation, supervision, and operation of the Access Team.  This position requires the exercise of substantial judgment in these duties and operates with considerable independence under the supervision of the Crisis Services Team Operations Manager.


ESSENTIAL POSITION FUNCTIONS (listing Position Specific functions first):

  • Develop, operate and coordinate a major unit within NLCMHA’s operations.
  • Carry out supervisory responsibilities in accordance with NLCMHA’s policies and applicable laws.  Responsibilities include team participation in the process of interviewing, hiring, and training employees. Conduct supervisory sessions, performance-monitoring activities, triage and scheduling, and professional development planning for team members.
  • Complete performance appraisals and competency assessments per agency standards. Effectively addresses disciplinary issues when necessary.  Establish measurable performance standards, and to measure actual performance against those standards; the ability to identify necessary competencies and to assess competency; and the knowledge and understanding of human resources policies, procedures, laws, regulations, and union contract requirements are vital to this role.
  • Establish procedures for routine monitoring of workflow and promoting staff development.
  • Maintain knowledge and uphold applicable Federal and State laws, regulations, accreditation and certifications affecting area of responsibility including the Medicaid Provider Manual and the Michigan Mental Health Code.
  • Coordinate and/or complete special projects as needed.
  • Track and report on a variety of activities and prepare statements, summaries of activities, spreadsheets, database reports and related documents as required.
  • Maintain knowledge of and alignment with NLCMHA’s Strategic Plan and the overall purposes and programs of the area of assignment.
  • Coordinate and/or complete special projects as needed.
  • Coordinate and maintain service coverage for area of responsibility.
  • Provide back-up for clinical on an as-needed basis.
  • Complete Second Opinions/Appeals and if not available assign staff to complete Second Opinions.
  • Provide organizational training, education and role models, as appropriate.
  • Keep informed of all significant activities, successes and problems of the area of assignment.
  • Act as a liaison/consultant to other programs, staff and community.
  • Monitor service delivery and impact of service effectiveness as well as consumer satisfaction.



  • Must have licensure with the State of Michigan as a licensed professional: Licensed Masters Social Worker, Licensed Professional Counselor.
  • Must maintain licensure.



  • Master’s Degree in Social Work or Counseling.
  • Five (5) years directly related experience.