Northern Lakes Community Mental Health Authority (NLCMHA) recognizes the value of and employs people with lived experience and believes strongly in Recovery and a Culture of Gentleness.  To this end, this position requires a commitment to creating and maintaining a culture that “Expects Recovery” and “Encourages Gentleness.” 

Assumes primary administrative responsibility and authority for six (6) Adults with Developmental Disabilities in a specialized residential home, under the supervision of the Residential Services Supervisor (RSS).  Responsible for maintaining the 24-hour operation of the home and directing the activities of the residential care home staff in providing training, maintaining care and safety, and assuring the rights of persons living in the home.  Responsibilities will also include maintaining relationships between NLCMHA and ancillary support organizations; and advocating for residents of the home. 

ESSENTIAL POSITION FUNCTIONS (listing Position Specific functions first):

  • Assume responsibility with consultation of the RSS, in matters of staff recruitment and hiring. This will include appropriate completion of the application process, review of job qualifications and job descriptions, conducting interviews, checking references, coordinating employment contingencies, coordinating with area physicians for scheduling of employee physical examinations, and obtaining verifications for employment eligibility, drivers license and licensing record clearance requests, as required. 
  • Assume responsibility with consultation of the RSS, in matters of staff scheduling, and supervising, evaluating staff work performance. This will include maintaining personnel files within regulations and requirements, providing on-going and annual staff performance reviews, providing information and rationale for procedural and program concerns, counseling staff on performance/procedural issues and providing disciplinary action to staff which may include but not be limited to verbal and/or written warnings, suspension, conditional ratings, and/or dismissal.
  • Work with residential staff to assure the home operates within the goals of the program.
  • Consult and meet with the RSS on program operational and resident issues.
  • Maintain the program in concert with all policies, procedures, guidelines, and/or legal commitments to consumers as required by the Mental Health Code, Department of Human Services Licensing Guidelines, NLCMHA, and other regulatory bodies.
  • Work with the assigned Support Coordinators and other Interdisciplinary Team Members on program and individual concerns including development and implementation of Person-Centered Plans.
  • Monitor and assist staff in the development, implementation, documentation, and regular review of an individual’s Person- Centered Plan.
  • Assure transportation for persons living in the home to programmatic and necessary personal activities and appointments as well as to and from places of employment, day program, etc. as defined in the Person-Centered Plan.
  • Assure that medical or dental needs are identified and are met according to the Interdisciplinary Team recommendations and recognized agency procedure.
  • Monitor home telephone usage and telephone bill.
  • Assure that supplies, materials and goods are purchased in accordance with the approved budget.
  • Assure for implementation of the preventative maintenance plan; assures that the home is maintained in good repair including housekeeping and grounds care. Complete minor home repairs. 
  • Assure regular staff contact with the individuals’ day program staff, as appropriate and identified in the Person-Centered Plan.
  • Assure that all reports are submitted to the appropriate agencies, groups and individuals in a timely manner. This includes NLCMHA employee time sheets, mileage and gas logs, purchase orders, etc. 
  • Foster professional development of staff through in-service education and through planning, conducting and participating in workshops.
  • Monitor, test and recommend changes in home emergency evacuation, and accident procedures/systems.
  • Maintain sufficient direct contact with the persons living in the home, their families (or other responsible party, i.e. guardian), and to be knowledgeable concerning individual needs and capabilities.
  • Represent the agency to the community, in advocacy issues, bridging relationships, and providing information.
  • Assure the preparation of menus/meals is nutritionally adequate, in consultation with the physician, nurse, and dietician where appropriate.
  • Assume primary responsibility for assuring the administration of prescribed medication and storage in a safe and acceptable manner; assists in its administration when necessary.
  • Assist in crisis intervention both day and evening hours. Will assume responsibility that after-hours crisis is contacted appropriately. 
  • Assist in the design and implementation of related behavioral plans for the individuals of the home.
  • Maintain adherence to house policies and procedures.
  • Possess and exhibit good reading comprehension, and communication skills, and be able to clearly relate thoughts and concerns.
  • Assume primary responsibility for performing financial functions related to the operation of the program including vouchering bills, balance of petty cash and food stamps, and accounting for individual’s funds in cash, savings accounts, etc.
  • Monitor and provide information as required for purposes of obtaining and maintaining an individual’s benefits.
  • Schedule and participate regularly in home, residential, and agency meetings.
  • Participate as a member of the committee that selects and/or discharges individuals from the home.
  • Conduct regular management audits of the home.
  • Monitor administrative auditing to ensure correction is made to areas identified.
  • Perform all tasks when necessary as indicated on the job description for Residential Care Aide.
  • Maintain an awareness to provide a safe and healthy environment and will report all hazards and/or concerns.


  • Maintain confidentiality and develop a trusting rapport with the consumers, families/guardians, staff and general public.
  • Skill in advocating on behalf of consumer, families/guardians and NLCMHA with the community at large.
  • Learn community resources and identify procedures required to use a wide range of services.
  • Basic knowledge of the Mental Health Code, and the structure, guidelines and services of NLCMHA.
  • Uphold NLCMHA’s Code of Conduct and professional Code of Ethics, in addition to maintaining current appropriate State licensure/registration and standards where applicable.
  • Must possess professional knowledge, consistent with license or registration and demonstrate throughout employment practice equal to acceptable professional standards.
  • Ability to communicate, understand and carry out oral and written directions effectively in English and clearly present information both orally and in writing on a level suitable for public groups.
  • Learn community resources and identify procedures required to use a wide range of services.
  • Ability to maintain effective working relationships and productively serve as a member of a team with employees and the public plus have the ability to deal with problems courteously and tactfully.
  • Ability to work effectively with employees of other agencies, Board members, advisory groups, committees, professional organizations and the public.
  • Skill in advocating on behalf of consumers, families/guardians and NLCMHA with the community at large.
  • Must have a working telephone, possess and maintain a valid Michigan Driver’s License, have a good driving record, automobile insurance coverage and have access to an automobile.
  • Must be willing to transport agency consumers, including in own personal vehicle when necessary.
  • *Ability to work effectively and cooperatively with individuals in small groups as a team leader and/or supervisor.
  • Skill in assessing and managing personnel needs and supporting staff.
  • Skill in developing the potential of assigned staff.


  • Minimum of high school education with proof of diploma/certificate.
  • Minimal one (1) year experience working in the human services or related field.