Northern Lakes Community Mental Health Authority (NLCMHA) recognizes the value of and employs people with lived experience and believes strongly in Recovery and a Culture of Gentleness. To this end, this position requires a commitment to creating and maintaining a culture that “Expects Recovery” and “Encourages Gentleness.”

Is a parent or primary care-giver of a child with emotional, behavioral and/or mental health challenges and/or intellectual/developmental disabilities. Will work under the direction of the Operations Manager for Child and Family Services and in conjunction with the Child and Family Services Team to develop and enhance the system of care for children and their families and caregivers. Will work within the community provider network to meet child and family service needs as identified in the IPOS. Will engage family members and provide peer to peer support, education and training to families who are receiving mental health services. Focus is on empowering families to move toward independence through skill-building. Provide services in home, office or community. Will also provide secondary support for FAST services.


ESSENTIAL POSITION FUNCTIONS (listing Position Specific functions first):

  • Work within NLCMHA’s child and family provider team to ensure that services are provided consistent child and family needs, and agency, program and MDHHS identified service system needs.
  • Work with a multi-disciplinary team to develop safety and support plans for those experiencing a mental health crisis.
  • Complete documentation of all job tasks as identified
  • Provide training and skilled interventions as part of the treatment team to enable the parents to develop skills to assist their child to improve in functioning identified in the IPOS.
  • Provide training consistent with the goals, specific content, frequency, and duration identified in the plan of service.
  • Empower families to obtain community resources and increase confidence and competence in parenting so family members are able to remain in their community.
  • Serve as example and mentor. Be non-judgmental, encouraging and instill hope.
  • Learn family’s story, culture, strengths and concerns.
  • Be knowledgeable about NLCMHA services, guidelines and regulations and provide information to families.
  • Use experience and knowledge to expand opportunities for choice and voice in services for child and family.
  • Build partnerships with parents and professionals, promotes mutual respect.
  • Work directly with families in their home and community, implementing the specific aspect of the IPOS or treatment intervention. Meets MDCH provider qualifications and follows relevant guidelines (e.g. within Medicaid regulations). Maintains relevant child training requirements.



Must possess a High School Diploma and/or GED and demonstrate proof if requested. Must have computer skills



  • Must be at least 18 years of age
  • Parent or day to day caregiver who has or had a child with emotional, behavioral, and/or mental health Challenges and/or Intellectual/developmental disabilities who has received treatment for these conditions.
  • Knowledge of the public mental health system, special education, juvenile justice, child welfare and community resources.
  • Experience navigating agency/agencies serving children, preferably public mental health.
  • Able to relate to socially interact, communicate with and engage others.
  • Able to partner with families, youth, professionals, community in order to plan and implement services and family training.
  • Able to integrate own experience when it is helpful
  • Supports family strengths in problem solving and solution seeking.
  • Demonstrates comfort working with people having different life experiences and from diverse socio-economic backgrounds and cultures
  • Maintains a respectful, non-judgmental attitude toward all
  • Has a good written, verbal and listening skill.
  • Knowledgeable of community resources
  • Basic computer competency
  • Accepts direction, guidance and assignments of the supervisor and the treatment team.