Is a parent or primary caregiver of a child with emotional, behavioral and/or mental health challenges. Will work under the direction of the Operations Manager for Child and Family Services and in conjunction with the Child and Family Services Team to develop and enhance the system of care for children and their families and caregivers.  Will work within the community provider network to meet child and family service needs as identified in the Individual Plan Of Service (IPOS).  Engage family members and provide peer to peer support, education and training to families who are receiving mental health services. Focus is on empowering families to move toward independence through skill-building.  Provide services in home, office or community. Will also provide secondary support for FAST services.


ESSENTIAL POSITION FUNCTIONS (listing Position Specific functions first):

  • Work within NLCMHA’s child and family provider team to ensure that services are provided consistent child and family needs, and agency, program and MDCH identified service system needs.
  • Work with a multi-disciplinary team to develop safety and support plans for those experiencing a mental health crisis.
  • Complete documentation of all job tasks as identified
  • Provide training and skilled interventions as part of the treatment team to enable the parents to develop skills to assist their child to improve in functioning identified in the IPOS.
  • Provides training consistent with the goals, specific content, frequency, and duration identified in the plan of service.
  • Empowers families to obtain community resources and increase confidence and competence in parenting so family members are able to remain in their community.
  • Serves as example and mentor. Is non-judgmental, encouraging and instills hope.
  • Learns family’s story, culture, strengths and concerns.
  • Is knowledgeable about NLCMHA services, guidelines and regulations and provides information to families.
  • Uses experience and knowledge to expand opportunities for choice and voice in services for child and family.
  • Builds partnerships with parents and professionals, promotes mutual respect.
  • Works directly with families in their home and community, implementing the specific aspect of the IPOS or treatment intervention. Meets MDCH provider qualifications and follows relevant guidelines (e.g. within Medicaid regulations).  Maintains relevant child training requirements.


  • 18 years of age
  • Parent or day to day caregiver who has or had a child with emotional, behavioral, and/or mental health Challenges and/or Intellectual/developmental disabilities who has received treatment for these conditions.
  • Knowledge of the public mental health system, special education, juvenile justice, child welfare and community resources.
  • Experience navigating agency/agencies serving children, preferably public mental health.
  • Able to relate to socially interact, communicate with and engage others.
  • Able to partner with families, youth, professionals, community in order to plan and implement services and family training.
  • Able to integrate own experience when it is helpful
  • Supports family strengths in problem solving and solution seeking.
  • Demonstrates comfort working with people having different life experiences and from diverse socio-economic backgrounds and cultures
  • Maintains a respectful, non-judgmental attitude toward all
  • Has a good written, verbal and listening skill.
  • Knowledgeable of community resources
  • Basic computer competency
  • Accepts direction, guidance and assignments of the supervisor and the treatment team.


Must complete full certification training based on the MDHHS requirements within 1 year of hire date of the position.   


  • Must possess a High School Diploma and/or GED and demonstrate proof if requested.
  • Must have computer skills.


  • Basic knowledge of the Mental Health Code, and the structure, guidelines and services of NLCMHA.
  • Uphold NLCMHA’s professional Code of Ethics, in addition to maintaining current appropriate State licensure/registration and standards where applicable.
  • Must possess professional knowledge, consistent with license or registration and demonstrate throughout employment practice equal to acceptable professional standards.
  • Ability to communicate, understand and carry out oral and written directions effectively in English and clearly present information both orally and in writing on a level suitable for public groups.
  • Learn community resources and identify procedures required to use a wide range of services.
  • Ability to maintain effective working relationships and productively serve as a member of a team with employees and the public plus have the ability to deal with problems courteously and tactfully.
  • Ability to work effectively with employees of other agencies, Board members, advisory groups, committees, professional organizations and the public.
  • Skill in advocating on behalf of consumers, families/guardians and NLCMHA with the community at large.
  • Must have a working telephone, possess and maintain a valid Michigan Driver’s License, have a good driving record, automobile insurance coverage and have access to an automobile.
  • Must be willing to transport agency consumers, including in own personal vehicle when necessary.

NLCMHA complies with the CMS Omnibus Staff Vaccination Requirements relating to COVID-19 vaccination, which can include medical/religious exemptions.


  • $1,000 will be given to employees in two payments: $500 after six months, $500 after one year.
  • Employee must remain in the original position they were hired in for the duration and be in good standing to be eligible.