Individuals in this clinical position are responsible for supervisor responsibilities.  Additionally, providing crisis intervention services and participating in the afterhours on call rotation is expected.  This position functions as a member of a team to carry out NLCMHA’s crisis intervention services.  This position reports to the Crisis Services Operations Manager. 

ESSENTIAL POSITION FUNCTIONS (listing Position Specific functions first):

Carry out supervisory responsibilities in accordance with NLCMHA’s policies and applicable laws:

  • Directly supervise the Crisis Services Teams in all offices.
  • Carry out supervisor responsibilities in accordance with NLCMHA’s policies and applicable laws.
  • Interview, hire, and train employees.
  • Conduct supervisory sessions.
  • Professional development planning for team members.
  • Complete performance appraisals.
  • Effectively address disciplinary issues when necessary.
  • Establish measurable performance standards and measure actual performance against those standards.
  • Be responsible for on-call scheduling.
  • Clinical consultation during the day and after hours.
  • Review and sign client documentation as directed and necessary to meet regulations.
  • Participate with staff development.
  • May serve as primary contact for Protocall (after-hours crisis service).
  • Provide emergency and crisis intervention during business hours and after hours as needed.
  • Provide consultation to other community agencies and professionals (police, courts, clergy, etc.) as needed
  • Participate in the planning, implementation and evaluation of program services.
  • Participate in Quality Assurance case review procedures, including consumer satisfaction.
  • Coordinate services that attends total spectrum of the individual’s needs, including but not necessarily limited to, housing, family relationships, social activities, education, finance, employment, health (including special needs), recreation, mobility, protective services and documents as appropriate.
  • Collaborate with consumers (and staff) in assessing their needs and identifying resources needed to overcome challenges and prevent them from reoccurring.
  • Maintain knowledge of mental health symptomatology, intervention and treatment strategies.



  • Master’s Degree in Social Work, Psychology, Licensed Professional Counselor from an accredited
  • Two years’ experience in a mental health related field.



  • Must have licensure with the State of Michigan as a fully licensed professional: Licensed Masters Social Worker, Licensed Professional Counselor or Psychologist preferred.
  • Limited Licensed Masters Social Worker, Limited Licensed Professional Counselor, or Masters Limited Psychologist considered. Must maintain licensure.
  • CAADC Certification preferred.