Northern Lakes Community Mental Health Authority (NLCMHA) recognizes the value of and employs people with lived experience and believes strongly in Recovery and a Culture of Gentleness.  To this end, this position requires a commitment to creating and maintaining a culture that “Expects Recovery” and “Encourages Gentleness.” 

This is a management position which involves the development, implementation, coordination, and operation of a service component for NLCMHA.  This grant funded position requires substantial knowledge of applicable guidelines, reimbursement systems, contracting procedures, and professional knowledge of services to mentally ill and intellectually/developmentally disabled consumers of the public mental health system.

This position operates with considerable independence under the general supervision of the Chief Population Officer. A demonstrated exercise of judgment is required, as well as tact in dealing with the public and staff assigned for supervision.  This position also requires the monitoring of appropriated expenditures to support the services under the direct control of the manager.  This position is responsible for supervision of Crisis Center and diversion staff.


ESSENTIAL POSITION FUNCTIONS (listing Position Specific functions first):

  • Responsible for the development, operation and coordination of the Crisis Center and diversion services.
  • Oversee coordination and integration of all services provided in the crisis center, as well as diversion services.
  • Carry out supervisory responsibilities in accordance with NLCMHA’s policies and applicable laws:
    • Process of interviewing, hiring, and training employees
    • Conducts supervisory sessions
    • Professional development planning for team members
    • Completes performance appraisals
    •  Effectively addresses disciplinary issues when necessary 
    • Establish measurable performance standards and measure actual performance against those standards
  • Be knowledgeable of and understand basic human resources policies, procedures, laws, regulations, and union contract requirements.
  • Troubleshoot performance and system problems when they occur, working closely with other supervisory and clinical staff.
  • Provide back up daytime crisis intervention services when assigned programs are unavailable.
  • Required to participate in a rotating supervisory after-hours on-call system.
  • Authorize services consistent with the NLCMHA authorization system.
  • Promote a healthy team approach to the service delivery system, manage conflicts, interpret administrative guidelines, and implement directives in a timely professional manner.
  • Establish procedures for routinely monitoring workflow and promoting staff development.
  • Monitor documentation of service system to ensure appropriate standards are met. (CMH, CARF, & Medicaid)
  • Maintain knowledge of the relationship between the programs and other services and resources within the NLCMHA system, as well as the whole human services network.
  • Serve as a resource to staff and the community at large seeking specialized services from NLCMHA.
  • Conduct periodic needs assessments to assist in program development, maintenance of efficient effective services and accountability to consumers and groups. 
  • Monitor service delivery and impact of service effectiveness as well as consumer satisfaction.
  • Coordinate meetings and serve as a liaison between the mental health, substance use, criminal justice system, and other community systems.
  • Provide organizational and community education and training as appropriate.
  • Responsible for the budget and expenditures of the unit as assigned.
  • Track and report on a variety of activities and prepare statements, summaries of activities, spreadsheets, database reports and related documents as required.
  • Maintain knowledge of and alignment with the NLCMHA Strategic Plan and overall purposes and programs of the area assignment.
  • Coordinate and/or complete special projects as needed.
  • Keep informed of all significant activities, successes and problems of the area assignment.
  • Maintain extensive knowledge of the Mental Health Code, Michigan Department of Health and Human Services (MDHHS) Contract, Clinical Assessments and Eligibility Guidelines, Medicaid Manual, Compliance requirements and the structure, guidelines and services of the Authority.




Master’s Degree in Social Work, Psychology, Licensed Professional Counselor from an accredited university, or a Degree in Nursing.   This position requires clinical and program development/management expertise with adults with severe and persistent mental illness.  A minimum of 5 years previous clinical experience and 2 years administrative supervision is required. 



Must have licensure with the State of Michigan as a fully licensed professional: Licensed Masters Social Worker, Licensed Professional Counselor or Psychologist preferred.   Limited Licensed Masters Social Worker, Limited Licensed Professional Counselor or Masters Limited Psychologist considered.  

Must maintain licensure.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to walk, bend, stand, sit, lift up to 25 lbs., with or without assistance, stretch/reach, hear, see, hand/finger dexterity and drive.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with applicable laws.