This is a new opportunity made available by a grant from the Michigan Department of Health and Human Services which supports our work to expand the area’s crisis continuum of care with a new NLCMHA Crisis Welcoming Center. We have an unique opportunity to make a real difference in the lives of people in crisis in Northern Michigan. We are well on our way to hiring the new clinical and peer support positions needed to open this new service on Hall Street in Traverse City. Please join us in building something great and bridging a gap in Northern Michigan.

Individuals in this clinical position are responsible for providing case coordination and crisis intervention, providing treatment for consumers with co-occurring disorders, and providing direct crisis intervention services to registered and non-registered clients during daytime clinic hours and after hours on a rotating basis. This position functions as a member of a team to carry out the Authority’s clinical, emergency and assessment services.  This position reports to the Operations Manager as assigned. This position provides no direct supervisory responsibilities.


ESSENTIAL POSITION FUNCTIONS (listing Position Specific functions first):

  • Provide triages and assessments at the new NLCMHA Crisis Welcoming Center that include collateral contacts with Core Provider Agency and other people who know the individual well and who are involve in his/her life; crisis interventions and assessments are trauma informed and recovery oriented.
  • Assess crisis and person/family’s needs to determine service needed.
  • Document all required and collected information in the Electronic Health Record (EHR) using Collaborative Documentation with persons served.
  • Act as an advocate for the needs and rights of every person/family including service providers and community agents.
  • Make referrals and provide authorization for services.
  • Work closely with other NLCMHA programs.
  • During slow times initiate assistance to other teams.
  • May participate in the Access function as assigned.
  • Provide consultation to other community agencies and professionals (police, courts, clergy, etc.) as needed.
  • Participate in the planning, implementation and evaluation of program services.
  • Participate in Quality Assurance case review procedures, including consumer satisfaction.
  • Participate actively in staff development activities including unit meetings, supervisory meetings, community meetings, applicable conferences and review of current literature regarding services to adults.
  • Work cooperatively with Primary Care Physicians, local Courts, Department of Human Services Agencies, Substance Abuse and other providers to promote provision of quality community-based services.
  • Ensure that eligible individuals who are released or diverted from jail are successfully linked to the most appropriate level of care.
  • Participate in jail diversion activity as it relates to crisis services.
  • Coordinate Person-Centered Planning. In doing so, attends total spectrum of the individual’s needs, including but not necessarily limited to, housing, family relationships, social activities, education, finance, employment, health (including special needs), recreation, mobility, protective services and documents as appropriate.
  • Request, when necessary, review of the individual program plan by the individual’s interdisciplinary team.
  • Maintain knowledge of mental health symptomatology, intervention and treatment strategies.



  • Must have licensure with the State of Michigan as a fully licensed professional: Licensed Masters Social Worker, Licensed Professional Counselor or Psychologist preferred. Licensed Bachelors Social Work considered.
  • Limited Licensed Masters Social Worker, Limited Licensed Professional Counselor, or Masters Limited Psychologist considered. Bachelors Level considered. Must maintain licensure. Additional certification may be required for specialized services, such as CAC, Gerontology.



  • Master’s Degree in Social Work, Psychology, Licensed Professional Counselor from an accredited university. Bachelor’s Degree considered.
  • Two years experience in a mental health related field.