Employees in this clinical position are responsible for ensuring continuity of services, with a primary responsibility for assuring that the five case management functions are carried out: assessment, planning, linking, monitoring, and advocacy.  The Case Manager is an advocate and service broker for the consumer and is a resource to the treatment staff. The Case Manager reports to the Operations Manager as assigned. This position has no direct supervisory responsibilities


ESSENTIAL POSITION FUNCTIONS (listing Position Specific functions first):

  • Coordinate Person-Centered Planning. In doing so, attends to the total spectrum of the individual’s needs, including but not necessarily limited to, housing, family relationship, social activities, education, finance, employment, health, recreation, mobility, protective services, and records.
  • Collaborate with consumers (and staff) assessing their needs, develop treatment goals, objectives, methodologies, timelines, and evaluate progress toward goals.
  • Locate, obtain, and coordinate services outside and inside the CMH system as indicated by the individual treatment plan.
  • Provide supportive services to the consumer and his/her family.
  • Provide crisis intervention services when appropriate. Could include after hours crisis shifts.
  • Intervene when necessary to assure implementation of the plan.
  • Request, when necessary, review of the individual program plan by the individual’s interdisciplinary team.
  • Facilitate interdisciplinary team evaluation and review for assigned consumers, as indicated.
  • Conduct orientation and annual psychosocial assessment of individual consumer needs.
  • Evaluate, facilitate and monitor services and individual’s progress in relationship to established goals and objectives and document as appropriate.
  • Establish and maintain an effective liaison between NLCMHA and outside providers.
  • Participatesin Quality Assurance case review procedures, including consumer satisfaction.
  • Maintain current knowledge of mental health symptomology, intervention, and treatment strategies.
  • Monitor treatment plan follow-up, services to consumer and over-all conditions. Works with the providers to make necessary improvements.  Follow-up problem areas as appropriate.
  • Facilitate consumer’s benefits (e.g. Social Security benefits, Medicaid, Medicare, Bridge Card).
  • Review and coordinate with team and provider on decision involving hospitalization, respite and/or transfers/level of care changes. Implements plan of action.
  • May deliver medications to consumers as requested.
  • May observe setup of consumer’s medications.


Bachelor’s Degree in Social Work from an accredited university, or a Degree in Nursing. Will also consider bachelor’s degree in psychology or other human services field.  One (1) year of experience in developmental disabilities is preferred.



Licensure with the State of Michigan as a Licensed Bachelors Social Worker, Limited Licensed Bachelors Social Worker, or licensed RN preferred.  Must maintain licensure.



Credentialed by NLCMHA to provide services in this professional discipline.


NLCMHA complies with the CMS Omnibus Staff Vaccination Requirements relating to COVID-19 vaccination, which can include medical/religious exemptions.



  • $1,000 will be given to employees in two payments: $500 after six months, $500 after one year.
  • Employee must remain in the original position they were hired in for the duration and be in good standing to be eligible.